Essential Criteria

• Facilitate discussions with the client to elaborate on the areas of proposed improvements.
• Define the problem concisely and hypothesize the proposed solution.
• Perform quantitative and qualitative analysis to drive the proposed solution.
• Consolidate the findings from the analysis and present solutions to the client.
• Develop and present a plan to implement the recommended changes.
• Support the business development activities of the firm, such as pursuit development and production of thought papers.
• Conduct requirements analysis through organized forums, focus groups, and surveys on Knowledge Management strategies.
• Design, test, and deploy new features, such as group collaboration web spaces and searchable photo collections.
• Provide support and enhancements to Knowledge Management applications.
• Facilitate the incorporation of multimedia in Knowledge Management applications.
• Facilitate the roll out of Knowledge Management initiatives through demonstrations, presentations, training documentation, and training workshops.
• Develop training materials and train program staff on Knowledge Management areas such as information management, software use, and information management systems.
• Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.
• Create and review KPIs for adoption, usage of premier (high value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
• Assist with resource planning as applicable to strengthen and expand KM initiatives.
• Design and develop incentive mechanisms to acknowledge and highlight active participants.