managed IT services
managed IT services are designed to transfer IT activities to a third-party IT services supplier, who will be responsible for ensuring the high quality and timely progress of your it environment and processes.
simbiz’s managed IT offerings, backed by years of ITSM expertise, provide all-around support for cloud, on-premises, and hybrid infrastructures, as well as advisory and migration services for proactive IT evolution.
here below are our managed IT services:
1. application as managed services
malfunctions, glitches, stops, and irrelevance in vital business apps will result in substantial financial losses, alienate customers, erode customer confidence, and create total chaos in business processes and records.
simbiz has been providing software solutions and services to its customers that enable them to build and run available, high-performing, and business-relevant applications while keeping their workflows smooth and functional. through our experience, we are prepared to assume responsibility for the detailed, personalized, and effective maintenance of your apps.
areas covered in application managed services
monitoring and maintenance of application output
troubleshooting an application
services for change management and preparation
application improvement
application safety
service desk
2. IT support as managed services
our programs are structured to satisfy the demands of customers of varying sophistication. to ensure good service efficiency, we mix mature IT service management with fair mobility at all levels of the regulated it support services we provide. we proactively enhance service efficiency and functionality, as well as scale up our IT support services, to meet the demands of your expanding market.
areas our IT support managed services cover
networks
on-premises data centers
cybersecurity tools
application improvement
databases, data warehouses, data lakes
development infrastructures (CI/CD, development and testing)
3. infrastructure as managed services
simbiz’s IT team has been providing technology managed services to clients for years in order to ensure the stability of their diverse it infrastructures. we will promise a high quality of infrastructure managed services because of our ITSM skills, DevOps experience, and strategic collaborations with Microsoft, AWS, ServiceNow, and other tech leaders.
our infrastructure managed services components
proactive infrastructure monitoring
IT infrastructure analysis
IT infrastructure administration
IT infrastructure design
development infrastructures
applications and app infrastructures
application integration
cloud migration
cloud usage optimization
cybersecurity tools
IT help desk
bigdata storage
4. testing as managed services
managed research facilities cover a broad variety of testing operations, including test preparation, creation and implementation of test scenarios, test reporting, and QA process changes.
simbiz offers API and UI functional, integration, compatibility, consistency, accessibility, and security-controlled testing services to ensure that the product is of high quality while remaining within your testing time and budget.
our testing managed services cover end to end operation
transition
discover
service delivery
service evolution
5. IT security as managed service
simbiz, a seasoned provider of cybersecurity services, IT consulting, and IT service management (ITSM), provides real-time surveillance, preventive prevention, effective management, timely reporting, and rapid response to security events of varying complexity.
we cover following under security as managed services
SIEM (security information and event management) applications
tools for threat intelligence
firewalls, intrusion prevention systems (IPS), and intrusion detection systems (IDS) and all forms of intrusion detection systems (IDS)
defense from denial of service (DOS) and distributed denial of service (DDos), as well as other security elements
6. helpdesk as managed services
IT support desk programs are aimed at addressing and avoiding IT related problems faced by staff or clients of an organization, as well as maintaining the general reliability of the it infrastructure.
simbiz’s IT help desk offerings are backed by years of experience and provide sensitive assistance (L1, L2, L3) as well as preventive infrastructure management and servicing based on the needs of the customer.
our helpdesk as managed service covers following scope
L1 - user management team to resolve small issues and intensify more serious issues
L2 - technical assistance to handle incidents by configuration, account management, server restarts
L3 - is a team of developers who works on programming and database problems and implements hot fixes
defense from denial of service (DOS) and distributed denial of service (DDos), as well as other security elements
well-thought-out user instructions
incident reports that have a root cause study
7. IT resources as managed service
client can assign responsibility for all or a portion of software development tasks to a vendor as outsource software development. IT compensates for a lack of internal capital or skills to sustain the company’s growth and digital transformation initiatives.
simbiz can take over all or part of the software creation processes in a specific project, or we can cater to all projects in an IT project pipeline. through our outsourcing services, you can begin to use internal capital more effectively and gain access to world-class technology without the need to hire and train new workers.
models available
outsourced developers collaborate remotely with the in-house staff and are run personally by client
an outsourced team manages a portion of the development process which is overseen by a vendor's project manager, who updates you about developments on a daily basis
a provider initiates the implementation process and assumes complete responsibility for the project and its associated risks
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we couldn’t be happier with our choice of simbiz as our managed IT services provider, and we look forward to a long and fruitful relationship.
your customer service team is one of the greatest I’ve ever dealt with. Your team is well-versed in the product and responds quickly when a problem arises. Thank you for all of your assistance.
I’m happy that I chose to collaborate with SIMBIZ for their website development services. It’s amazing how easy it is to update and maintain our website for our day-to-day updates.
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